What are the four major categories related to engagement skills?

The correct answer encompasses four critical categories that are fundamental to effective engagement skills: oral communication, nonverbal communication, listening, and written communication.

Oral communication refers to the ability to convey messages clearly and effectively through spoken words, which is essential for real-time interactions. Nonverbal communication includes body language, facial expressions, and gestures, all of which play a crucial role in conveying emotions and attitudes—even in the absence of words. Listening is an active process that goes beyond merely hearing; it involves understanding and interpreting what others are saying, which is vital for effective interaction and building rapport. Lastly, written communication is important for documenting information and providing clarity in correspondence, ensuring that messages are communicated accurately in a permanent format.

Each of these categories complements one another, providing a comprehensive foundation for engaging with others effectively, especially in law enforcement contexts where communication can greatly impact outcomes.