Which of the following is NOT a major category of engagement skills?

The correct choice is that multitasking is not considered a major category of engagement skills. Engagement skills primarily focus on how individuals interact and communicate effectively with others. Effective listening is crucial as it demonstrates attentiveness and understanding in communication, fostering stronger connections. Nonverbal communication is also essential, as body language, facial expressions, and gestures significantly impact how messages are received and interpreted. Written communication is a key component as well, especially in conveying clear and precise messages through text.

On the other hand, multitasking, while often necessary in many work environments, does not fall under the umbrella of engagement skills. Instead, multitasking pertains to the ability to handle multiple tasks simultaneously, which can sometimes detract from the quality of engagement in communication. When engaging with others, it is typically more effective to focus on one interaction at a time to ensure clarity and connection. Therefore, multitasking does not align with the interpersonal focus that characterizes the primary categories of engagement skills.